Patient
Med-Lake prioritizes its customers
by promising to deliver a superior standard of care in the laboratory testing industry with fast turnaround times, accurate results, innovative technology, and unparalleled customer service.
FAQs
Med-Lake is a CAP, CLIA, and COLA-accredited laboratory. Med-Lake is HIPAA-compliant and utilizes advanced security technologies in a multi-layer approach. Our platform ensures that your data is safe and secure.
Your financial account information will be partially masked (e.g., XXXXXX1234) whenever presented on our Web site. When we process your payment, we encrypt the financial information and transmit the data to the banking network through a secure connection.
Med-Lake Laboratories offers interest-free payment plans—call (478) 414-4235 to establish a payment plan.
Depending on where your service(s) was performed, any of our patient advocates can assist you with a quality of care or misdiagnosis concern. Please contact a patient navigator at (478) 414-4235
Med-Lake Laboratories offers several locations where patients can have laboratory testing performed. Patients should contact their medical insurance plan before having lab work done to confirm that Med-Lake Laboratories is a participating provider and that their insurance does not require them to go to a preferred lab to perform tests. Patients may receive a higher out-of-pocket cost at Med-Lake Laboratories if their medical insurance plan requires them to go to a preferred lab to have tests performed.
As a courtesy to our patients, Med-Lake Laboratories will submit the bill to your insurance carrier. If you have a secondary insurance company, a claim will be sent to the secondary insurance company after the primary insurance company pays. You are requested to supply the pertinent billing information the insurer may require.
Most insurance plans require that you pay a copayment, coinsurance, or deductible for your health care expenses. Contact your insurance company for specific information about your coverage.
You will receive an Explanation of Benefits (EOB) from your insurance company after the testing has been completed. Under every circumstance, this is not a bill. It is simply a statement of service provided by the laboratory and does not require any action on your part.
Your physician ordered laboratory testing and contacted us to perform these services. You might have visited one of our Patient Service Centers or your specimens were collected at your doctor’s office, and we picked them up.
This is the amount required by your insurance carrier to be paid by the subscriber before health plan benefits will begin to reimburse for services—Med-Lake Laboratories bills for deductible amounts when notified to do so by the insurance company.
This is the amount defined in your insurance policy that the patient owes after the insurance has processed your claim. It is a tool used by insurance companies to offset the cost of healthcare. It is usually a small or fixed amount—Med-Lake Laboratories bills for co-payments when notified to do so by the insurance company.
Yes. Please call the lab and ask for the billing department. (478)414-4235. They will be more than happy to facilitate this request.
You should expect an invoice within 60 – 90 days (about 3 months) from the service date.
Please verify that your insurance carrier has received and processed the claim. If the claim still needs to be processed, carefully review your insurance policy or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and claim. If your insurance company has questions, please have them contact Med-Lake Laboratories at (478) 414-4235 to verify that the most up-to-date insurance information is on file.
Med-Lake Laboratories will send you a bill after we have received payment from your insurance carrier and it is confirmed that there is still a balance due from you. The length of this process depends on how long it takes to receive a response from your insurance carrier and whether there is secondary insurance.
Payments received after the statement date will appear in your next statement.
Yes. Please visit our financial hardship page.
Please contact Med-Lake Laboratories patient billing customer service at (478) 414-4235.
For more information about your Medicare coverage, please get in touch with the Medicare Beneficiary Office at 800.633.4227 or medicare.gov
A separate account number is generated for each outpatient date of service and each inpatient admission. This enables us to bill for specific charges and diagnoses relating to your care for that service date and enables your insurance company to apply for the proper benefits. Exception: One accounting number is generated each month for recurring outpatient services such as physical therapy or radiation therapy.
If you receive your health care services from a hospital, physician or another health provider participating in your health plan, they are considered “in-network.” Hospitals, physicians or other healthcare providers who do not participate in your health plan may be called “out-of-network.” You may have a higher coinsurance and/or co-pay for out-of-network services. In some cases, out-of-network services are only allowed partially.
- Please get in touch with the Med-Lake Laboratories patient billing customer service at (478) 414-4235 when you experience any changes regarding your health insurance.
Med-Lake offers self-paying pricing on all tests. Please let customer service or your phlebotomist know you are self-pay, and you will be provided with an estimate of services prior to your sample collection.
Patients enrolled in MyChart are automatically enrolled in paperless billing by default but may opt-out if they wish to have paper bills mailed to their homes.
